Cancellation policy

Some items in our store may be offered to you as a subscription. This subscription cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it after your 1st successful subscription order. Your order confirmation emails have links to your order. You can manage your subscription from there. 

To cancel future subscriptions you will need to login to your customer portal and cancel the subscription in question.  If you wish to cancel a subscription and unable to cancel it through your customer portal you must contact us via email only at sales@tobaccostock.com with your request, include your (name, email and reason for the cancelation).  The request must be received prior to the order charging, 48hrs prior to the next order purchase.

Failure to follow cancelation guidelines may result in unwanted orders which the customer will be responsible for shipping back the items and we will not reimburse any shipping or insurance fees paid on the original shipment and a 15% restocking fee will apply.

See our returns policy for more details on returns and refunds.